We want you to be delighted every time you shop with us. Occasionally though, we know that you may want to return items and obtain a refund. Customers within the European Union have the right to withdraw from an order within seven working days of the day after the date that their goods were delivered. Should you wish to exercise this right within this period you must:
Our contact details are available on our contact us page.
We'll send you a cancellation reference number within one working day.
When returning goods to us, please ensure that you include your...
Returned goods should be sent to the following address - at your cost - in their original packaging and in a saleable condition:
Container City Building
48 Trinity Buoy Wharf
Please note: For your own protection, we strongly recommend that you return your goods to us by recorded delivery.
Upon receiving the returned goods from you - and assuming that they are in their original packaging and in a saleable condition - we will issue you with a full refund immediately (less shipping/postage and packaging costs).
If you need to get in touch to discuss a product return, please see our contact us page for our contact details.
More information about our returns policy can be found in our terms applicable to the sale of goods.
More information about your statutory rights can be found on the UK-government-funded Consumer Direct website.
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